Clear claims process for wholesale equestrian orders.
OutRaven supports B2B buyers with a practical claim review process for damaged, incorrect, or quality-related order concerns. Claims must be reported quickly with clear photos, order details, and product information.
Claim Review Basics
Claims are reviewed based on order details and evidence.
For wholesale and private label orders, OutRaven reviews claims case by case. Buyers must inspect products after delivery and report any issue as soon as possible with supporting information.
Because B2B orders may include bulk quantities, custom branding, private label packaging, or export shipping, claim outcomes depend on the issue type, product condition, order terms, and evidence provided.
Issues that may be reviewed.
If you receive an order with a problem, contact us with full details so we can review the situation and advise the next step.
Damaged Products
Products visibly damaged during transit or received in unusable condition may be reviewed when clear photos are provided.
Incorrect Items
If the received products do not match the confirmed order details, share photos, item details, and order reference.
Quality Concerns
Concerns related to finish, stitching, sizing, branding, packaging, or visible defects can be reviewed with evidence.
Missing Items
If items appear missing, share carton photos, packing details, received quantity, and affected product category.
How to submit a claim.
Clear documentation helps us review claims faster and identify the correct resolution.
Inspect the Order
Check the products, carton condition, quantity, labels, packaging, and any visible issue after delivery.
Take Clear Photos
Photograph the affected products, packaging, labels, cartons, and close-up details of the issue.
Send Claim Details
Email or WhatsApp the order number, product category, quantity affected, issue description, and photos.
Wait for Review
Our team reviews the information and advises possible next steps based on the claim type and order terms.
Send complete information for faster review.
Incomplete claim details can delay review. Please include the information below when contacting us about an order issue.
Claims may not be accepted in some cases.
B2B claims are reviewed fairly, but some situations may not qualify for replacement, refund, credit, or other resolution.
Late Reporting
Claims reported long after delivery may be difficult to verify.
Used Products
Products that have been used, altered, washed, modified, or resold may not qualify.
Buyer-Side Damage
Damage caused by incorrect handling, storage, retail display, or customer use may not qualify.
Custom Order Changes
Private label or custom products approved by the buyer may not be returnable unless there is a verified issue.
Resolution depends on the claim review.
After reviewing the claim details and evidence, OutRaven may suggest one or more practical solutions depending on the situation.
Replacement may be discussed if the issue is verified and replacement stock is available.
Credit toward a future order may be considered depending on the claim type and order terms.
For minor or quantity-specific issues, a partial resolution may be discussed.
Returns may require prior written approval and may not apply to all B2B or private label orders.
Need help with an order issue?
Contact OutRaven with your order details, issue description, affected quantity, and clear photos. Our team will review your claim and advise the next step.