Business terms for OutRaven wholesale buyers.
These Terms & Conditions explain how OutRaven handles wholesale inquiries, quotations, orders, samples, private label projects, payments, shipping, claims and buyer responsibilities.
By requesting a quotation, placing an order, approving a sample or confirming wholesale supply, buyers agree to the applicable order terms confirmed in writing.
Terms for B2B buyers, retailers, distributors and private label customers.
These Terms & Conditions apply to wholesale inquiries, sample orders, product quotations, private label discussions, bulk orders, export shipments and other B2B transactions involving OutRaven.
Order-specific information such as pricing, minimum order quantity, payment schedule, lead time, shipping method, branding requirements and packaging may be confirmed separately in writing.
Written order confirmations, quotations and approved specifications form part of the commercial understanding for the relevant order.
Clear order confirmation before production begins.
Product details, quantities, commercial terms and buyer requirements should be agreed before production or dispatch.
Order Confirmation
Orders are considered confirmed when the relevant product, quantity, pricing, packaging, branding, payment and delivery requirements have been agreed in writing.
Buyer Information
Buyers are responsible for providing accurate company details, contact information, shipping address, import information where required and correct product requirements.
Minimum Order Quantity
MOQ depends on product category, order volume, customization, packaging and branding requirements. Standard wholesale and private label MOQ may differ.
Order Changes
Changes may no longer be possible after production, customization, branding, packaging or dispatch preparation has started.
Wholesale pricing depends on the actual order.
Pricing may depend on product type, order quantity, specification, customization, packaging requirements and shipping destination.
Quotation Validity
Quotations may remain valid for a limited period and may change due to material costs, shipping costs, exchange rates or changes to the requested order.
Payment Terms
Deposit, balance payment and other payment requirements should be agreed before production or dispatch.
Taxes & Import Costs
Import duties, customs fees, taxes, destination charges and local compliance costs are normally the buyer's responsibility unless agreed otherwise.
Samples help buyers review products before larger orders.
Product quality, finish, sizing, material, branding and packaging can be reviewed before bulk production.
Availability
Sample availability depends on product category, stock, customization and destination.
Sample Cost
Sample pricing and shipping charges are confirmed before dispatch and can vary by product and destination.
Buyer Approval
Private label and custom buyers should approve relevant sample details before bulk production begins.
Production Tolerance
Bulk production follows approved requirements, although reasonable production tolerances may occur depending on the product.
Branding and custom work require buyer approval.
Depending on the product, private label requirements may include logos, embroidery, labels, hang tags, marking, custom packaging or other branded presentation.
Brand Assets
Buyers must provide correct logo files, brand names, packaging text, labels and related instructions.
Approval Required
Where applicable, artwork, branding placement, packaging and sample details should be approved before bulk production.
Custom Product Limitations
Custom-made, branded or private label products may not be cancelable or returnable after approval or production unless a verified issue exists.
Shipping terms vary by order and destination.
Method, timing, tracking, packing and destination charges depend on the individual order.
Shipping Method
Available methods depend on order size, product category, destination, urgency and available courier or freight services.
Lead Time
Timing depends on product availability, production requirements, customization, sample approval, packaging and shipping arrangements.
Customs & Duties
Buyers are normally responsible for duties, taxes, customs clearance, destination charges and local compliance requirements.
Shipping Delays
OutRaven is not responsible for delays caused by customs, carrier disruption, incorrect buyer details, weather or destination-country issues.
Claims should include clear order information and evidence.
Claims are reviewed individually based on the order, affected products and evidence provided.
Report the Issue
Buyers should inspect delivered goods and report visible product or shipping issues as soon as reasonably possible.
Provide Evidence
Product photographs, packaging photographs, carton labels, order details and a description of the issue may be requested.
Custom Orders
Approved custom or private label products may not be returnable unless there is a verified production or order issue.
Resolution
Depending on the review, a resolution may involve replacement, credit, partial adjustment or another mutually agreed solution.
Additional conditions covering website and business use.
Product Information
Product descriptions, photographs, specifications and availability may change. Images may be illustrative and final order details should be confirmed before purchase.
Website Use
The OutRaven website should be used for lawful purposes. Website content, images and brand materials may not be copied or reused without appropriate permission.
Business Communication
Quotations, MOQ, pricing, lead time and production information communicated by email or WhatsApp should be confirmed before placing an order.
Force Majeure
OutRaven is not responsible for delays or failure caused by events beyond reasonable control such as logistics disruption, natural events, strikes, customs delays or regulatory issues.
Limitation of Liability
To the extent permitted by applicable law, liability relating to an order issue is limited to the value of the affected products or another agreed resolution.
Updates to Terms
OutRaven may update these Terms & Conditions. Updated terms apply when published or when separately communicated for a relevant transaction.
Confirm anything unclear before placing your wholesale order.
Contact OutRaven if you need clarification about MOQ, quotations, payment, samples, private label requirements, international shipping or claims.