Frequently asked questions for wholesale buyers.
Find answers about OutRaven wholesale supply, product categories, MOQ, samples, private label, shipping, payment, and order communication.
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OutRaven works with equestrian retailers, tack shops, online stores, distributors, private label brands, and eCommerce sellers. When contacting us, please include your business details and product interests so we can send the correct information.
Wholesale & B2B supply
Do you supply wholesale equestrian products?
Yes. OutRaven supplies equestrian tack and riding accessories for tack shops, equestrian retailers, online stores, distributors, and private label brands.
Who can buy from OutRaven?
We work with B2B buyers such as equestrian retailers, tack shops, online stores, horse product distributors, private label brands, Amazon sellers, and eCommerce businesses.
How do I request wholesale pricing?
Email or WhatsApp us with your company name, country, website, product categories, estimated quantity, and shipping destination. We will reply with relevant catalog, MOQ, sample, and pricing details.
Do you have a wholesale catalog?
Yes. A wholesale catalog can be shared on request. Please send your business details and product categories of interest so we can share the most relevant information.
What is your MOQ?
MOQ depends on product category, customization, packaging requirements, branding needs, and order volume. Contact us with your product interests for accurate MOQ guidance.
Can small businesses contact you?
Yes. We welcome inquiries from both growing and established equestrian businesses. Sample orders and trial quantities can be discussed depending on product category.
Product lines & specifications
What product categories do you supply?
Our product categories include horse bits, stirrups, spurs, saddle pads, bell boots, brushing boots, tack accessories, and selected equestrian riding products.
Can you share product specifications?
Yes. Product specifications can be shared based on the category you are interested in. Available details may include material, size, finish, packaging, branding options, and MOQ.
Do you offer custom product options?
Custom options may be discussed depending on product type, quantity, material, finish, design requirements, and branding needs.
Are all products available all the time?
Product availability can vary by category and order quantity. Contact us for current availability, catalog options, and lead time guidance.
Can I request only selected product categories?
Yes. You can request information for specific categories such as bits, stirrups, spurs, saddle pads, brushing boots, or private label products.
Can you help us choose suitable products for our market?
Yes. Share your target market, product category, price range, and sales channel. We can suggest suitable product lines based on your requirements.
Samples & quality review
Samples help buyers check product quality, finish, size, materials, branding, and packaging before placing larger orders.
Do you provide samples?
Yes. Sample orders can be discussed for B2B buyers who want to check product quality before placing a wholesale or private label order.
Are samples free?
Sample terms depend on product type, quantity, shipping destination, and order plan. Contact us with your requirements for sample pricing and shipping details.
Can I approve a sample before bulk production?
Yes. For private label or custom orders, sample approval is recommended before confirming larger quantities.
What should I check in the sample?
Buyers should review product finish, material, size, function, packaging, labels, logo placement, and overall suitability for their market.
Branding, OEM & packaging
Do you offer private label products?
Yes. Private label options can be discussed for selected equestrian products depending on category, quantity, material, packaging, and branding requirements.
Can you add our logo?
Logo options may be available for selected products. The method depends on product type and material, such as labeling, embroidery, packaging, or marking.
Can you do custom packaging?
Custom packaging, hang tags, labels, retail-ready packing, and branded presentation can be discussed based on product category and order quantity.
What files do you need for branding?
Please send your logo file, brand name, color requirements, packaging instructions, label requirements, and any reference images if available.
Can you develop products for our brand?
OEM or custom product discussions are possible depending on product category, order volume, design requirements, and available production options.
Is private label MOQ different from regular wholesale MOQ?
Yes, private label MOQ may be different because branding, packaging, labels, or custom work can require additional setup.
Export, lead time & delivery
Do you ship internationally?
Yes. We welcome inquiries from international B2B buyers. Shipping options depend on destination country, order size, product type, and shipping method.
Which countries can you ship to?
Shipping can be discussed for buyers in the USA, UK, Germany, France, Australia, Spain, Ukraine, and other countries depending on order details and shipping availability.
How long does shipping take?
Shipping time depends on destination country, shipping method, order type, customs, and dispatch timeline. We share guidance after reviewing your order details.
Who pays duties and taxes?
Import duties, local taxes, customs clearance charges, and destination-side costs are normally the buyer’s responsibility unless otherwise agreed in writing.
Do you provide tracking?
Available tracking or shipment details are shared depending on the shipping method used.
How are wholesale orders packed?
Packing depends on product category, order quantity, shipping method, and buyer instructions. Private label orders may include additional packaging checks.
Returns, claims & order issues
What should I do if my order has an issue?
Contact us as soon as possible with your company name, order number, product category, issue type, affected quantity, delivery date, and clear photos.
What claims can be reviewed?
Damaged products, incorrect items, quality concerns, missing items, or packaging issues may be reviewed when supporting evidence is provided.
Do you accept returns for B2B orders?
B2B returns are reviewed case by case and may require written approval. Private label or custom orders may not be returnable unless there is a verified issue.
What photos should I send for a claim?
Send clear photos of the affected product, close-up issue details, packaging, carton label, and any visible shipping damage if applicable.
Contact OutRaven for B2B wholesale support.
Send your company name, country, website, product categories, estimated quantity, and branding needs. Our team will reply with relevant catalog, MOQ, sample, pricing, or shipping information.