Business terms for OutRaven wholesale buyers.
These terms explain how OutRaven handles B2B inquiries, wholesale orders, samples, private label requests, pricing, shipping, claims, and buyer responsibilities.
Important Notice
By requesting a quote, placing an order, approving a sample, or confirming wholesale supply with OutRaven, buyers agree to the applicable order terms shared in writing.
Terms for B2B buyers, retailers, distributors, and private label customers.
These Terms & Conditions apply to wholesale inquiries, sample orders, product quotations, private label discussions, bulk orders, export shipments, and other B2B transactions with OutRaven.
Specific order details such as pricing, MOQ, payment schedule, lead time, shipping method, branding requirements, and packaging instructions may be confirmed separately in writing before production or dispatch.
Wholesale order confirmation.
All wholesale orders should be confirmed clearly before production, packing, or dispatch.
Order Confirmation
Orders are considered confirmed only after product category, quantity, price, packaging, branding, payment terms, and delivery details are agreed in writing.
Buyer Information
Buyers are responsible for providing accurate company name, contact details, shipping address, tax/import details if needed, and product requirements.
MOQ Requirements
Minimum order quantity depends on product type, customization, packaging, branding, and order volume. MOQ may differ for standard wholesale and private label orders.
Order Changes
Changes to confirmed orders may not be possible after production, branding, packaging, or dispatch preparation has started.
Prices, quotations, and payment terms.
Wholesale pricing is shared based on product category, quantity, customization, packaging, shipping destination, and order requirements.
Quotation Validity
Quotes may be valid for a limited time and may change based on material costs, shipping costs, exchange rates, or order changes.
Payment Terms
Payment schedule, deposit, balance payment, or other agreed payment details should be confirmed before production or dispatch.
Taxes & Import Costs
Import duties, taxes, customs charges, destination fees, and local compliance costs are normally the buyer’s responsibility unless agreed otherwise.
Sample orders and approvals.
Samples help buyers review product quality, sizing, finish, material, packaging, and branding before confirming larger orders.
Sample Availability
Samples may be available depending on product category, stock, customization, and shipping destination.
Sample Cost
Sample pricing and shipping costs are confirmed before dispatch and may vary by product type and destination.
Sample Approval
For private label or custom work, buyers should approve sample details before bulk production starts.
Bulk Consistency
Bulk production is based on approved specifications, but minor production tolerances may occur depending on product type.
Branding, custom packaging, and buyer approvals.
Private label and OEM orders may include logos, labels, hang tags, embroidery, laser marking, custom packaging, or other branding details.
Brand Assets
Buyers are responsible for providing correct logo files, brand names, label text, packaging instructions, and approval details.
Approval Required
Branding artwork, logo placement, packaging, and sample details should be approved before bulk production where applicable.
Custom Order Limitations
Private label, branded, or custom-made products may not be cancelable or returnable after approval or production unless there is a verified issue.
Shipping terms for international buyers.
Shipping method, dispatch timeline, tracking availability, export packing, and destination charges vary by order.
Shipping Method
Shipping options depend on order size, destination country, product type, urgency, and available courier or freight services.
Lead Time
Lead time depends on availability, production, packaging, private label work, sample approval, and shipping arrangement.
Customs & Duties
Buyer is usually responsible for import duties, taxes, customs clearance, local compliance, and destination-side charges.
Shipping Delays
OutRaven is not responsible for delays caused by customs, courier disruptions, incorrect buyer details, weather, or destination-country issues.
Claims must be reported with clear evidence.
Claims are reviewed case by case and must include order details, affected quantity, issue description, and clear photos.
Claim Reporting
Buyers should inspect goods after delivery and report visible issues as soon as possible.
Required Evidence
Clear product photos, packaging photos, carton labels, order number, and issue details may be required.
Custom Orders
Approved private label or custom products may not be returnable unless there is a verified production or order issue.
Resolution
Possible resolutions may include replacement, credit, partial adjustment, or another agreed solution depending on the claim review.
Additional terms for website and business communication.
Product Information
Product descriptions, images, specifications, and availability may change without notice. Images may be for reference and actual product details may vary by order.
Website Use
Visitors and buyers should use OutRaven’s website only for lawful business purposes. Copying content, images, or brand materials without permission is not allowed.
Communication
Any quotation, catalog, pricing, MOQ, lead time, or production information shared by email or WhatsApp should be confirmed in writing before order placement.
Force Majeure
OutRaven is not responsible for delays or failure caused by events beyond reasonable control, including customs delays, logistics disruption, natural events, strikes, or regulatory issues.
Limitation of Liability
To the maximum extent permitted by applicable law, OutRaven’s liability for any order issue is limited to the value of the affected products or the agreed resolution.
Updates to Terms
OutRaven may update these Terms & Conditions from time to time. Updated terms will apply when published on the website or shared with buyers.
Contact OutRaven before placing a wholesale order.
If you have questions about MOQ, payment, samples, private label, shipping, claims, or order terms, contact us before confirming your order.